(4.3 / 5)9+ Ratings

Uber Reviews

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Overall Rating

4.3
9 Reviews
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About Uber

Uber.com is the online platform for Uber Technologies, Inc., an American multinational company that provides various services related to mobility. The company's signature product is a smartphone application that allows users to request transportation from drivers of privately owned vehicles.

Uber operates in approximately 70 countries and 10,500 cities worldwide. It is the largest ridesharing company worldwide with over 150 million monthly active users and 6 million active drivers and couriers. It facilitates an average of 28 million trips per day and has facilitated 47 billion trips since its inception in 2010.

In addition to ride-hailing services, Uber offers courier services, food delivery, and freight transport. The company has expanded its services beyond rides with Uber Eats, Uber Freight, and Uber Health, enhancing its service spectrum.

Uber classifies its drivers as gig workers or independent contractors, which has drawn criticism and legal challenges because it allows the company to withhold worker protections that it would have been required to provide to employees.

Overall, Uber.com provides a convenient, flexible, and user-friendly platform for riders to request and manage their rides. It offers a range of options to suit different needs and preferences, making it a popular choice for many people. If you have any other questions, feel free to ask.

Uber Pros & Cons

Pros of Uber:

  1. Convenience: Uber offers a user-friendly app that allows you to request and track rides easily, eliminating the need to hail a taxi or make a phone call.
  2. Flexibility: Drivers can choose their own hours and work as often as they want, providing flexibility in scheduling.
  3. Safety: Uber provides an emergency assistance button and utilizes RideCheck, a GPS-monitored system to ensure safety.
  4. Variety of Services: Uber offers different service tiers such as UberXL, Uber Comfort, and Uber Black, catering to various needs and preferences.
  5. Cost Efficiency: While surge pricing can make fares expensive during peak hours, the app allows you to see the fare in advance and handle payments automatically.
  6. Professional Drivers: Drivers are expected to be professional, arriving in clean, well-maintained cars and treating passengers with respect.

Cons of Uber:

  1. Pricing Uncertainty: Fares can vary significantly based on demand, availability of drivers, weather, and distances, making it difficult to predict costs.
  2. Driver Cancelations: Drivers can cancel rides, which can be inconvenient for passengers, especially if they have somewhere important to be.
  3. Safety Concerns: There are risks associated with riding with potentially untrustworthy drivers, although Uber tries to mitigate these risks with background checks and safety features.
  4. Unfair Competition: Uber's business model has been criticized for presenting unfair competition to traditional taxi companies, which have higher running costs and stricter legal requirements.
  5. Technical Issues: GPS location services used by the app may not always work perfectly, leading to delays or difficulties in finding the car.

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Uber Customer Reviews (9)

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Jade Cox
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Jul 23, 2024
Igor Oliveira
Igor Oliveira
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Jul 22, 2024
Dzhamaldi Vedzizhev
Dzhamaldi Vedzizhev
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Jul 21, 2024
Markus Maurer
Markus Maurer
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Jul 20, 2024
Birkir Gestsson
Birkir Gestsson
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Jul 20, 2024
Gloria Madera
Gloria Madera
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Jul 18, 2024
Maria Contreras
Maria Contreras
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Jul 17, 2024
Kimberly Horsley
Kimberly Horsley
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Jul 16, 2024
Mason Browne
Mason Browne
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Jul 16, 2024

Uber Customer’s Q&A

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Uber Features and Benefits

Uber.com offers a variety of features and benefits designed to ensure a smooth and convenient ride experience. Here are some key features:

  • Share Your Trip: This feature allows riders to share their trip details with friends and family for safety purposes. When a ride is requested or during a trip, a notification with the driver’s name, vehicle name, and location can be shared.

  • Split Fare: This feature allows riders to divide the fare amount with up to three people directly in the app, eliminating the need for awkward conversations about money after a ride.

  • Multiple Destinations: This feature allows riders to add extra stops along their route, making it easy to pick up friends or run errands during a trip.

  • Scheduled Rides: This feature allows riders to book a ride up to 30 days in advance, ensuring that a ride is available when needed, even during busy times.

In terms of benefits, Uber offers diverse ride services like UberX, UberXL, and Uber Comfort to cater to varied passenger needs. Premium services such as Uber Black provide luxurious rides with professional drivers and enhanced features. Ride-sharing options like Uber Pool and environmental initiatives like Uber Green cater to budget and eco-conscious consumers. Uber also expands beyond rides with Uber Eats, Uber Freight, and Uber Health, enhancing its service spectrum.

Overall, Uber provides a convenient, flexible, and user-friendly platform for riders to request and manage their rides. It offers a range of options to suit different needs and preferences, making it a popular choice for many people.

Uber Pricing

Uber's pricing is determined by several factors. The base rate is determined by the time and distance of a trip. In some cities, a flat fee might be added to each trip to support operational, regulatory, and safety costs. During busy times and areas, when there are more riders than available drivers, prices may temporarily increase until the marketplace is rebalanced.

Uber has two pricing models: upfront pricing and post-trip prices. In cities with upfront pricing, the app displays a guaranteed price before you request a ride. The cost is based on the trip length, local demand, and other factors.

For more detailed information, it's recommended to use the Uber price estimator in the app to find out how much a ride with Uber is estimated to cost before you request it. This will give you a more accurate estimate based on your specific pickup location and destination.

Please note that prices may vary by location, the vehicle option you select, and other factors. So, it's always a good idea to check the price estimate in the app before booking a ride.

Remember, the final cost can vary if the trip details change. For example, if the trip takes longer than estimated due to traffic or if there's a change in the route, the final price may be higher than the initial estimate.

Hope this helps! If you have any other questions, feel free to ask.

Uber FAQs

FAQ

Uber Alternatives

Here are the top 10 alternatives to uber.com:

  1. Lyft: A major competitor to Uber in the United States, offering a range of services and a user-friendly interface.
  2. Via: Known for its affordable rates and efficient carpooling services.
  3. Bolt (Taxify): Offers customization options and operates in several countries.
  4. Gett: Known for its flexibility and operates in several countries including the UK, Russia, and Israel.
  5. Curb: Offers the ability to book professional and insured drivers.
  6. Grab: A popular service in Southeast Asia, offering a wide range of services.
  7. Ola Cabs: An Indian-based company that operates in several countries and offers offline utility.
  8. Arro: Known for its stable fare rate.
  9. Wingz: Offers scheduled rides with a personal driver.
  10. Didi: A popular service in China, offering a wide range of services.

These services offer various features like ride-hailing, vehicles for hire, motorized scooters, and even food delivery. They also provide a bicycle-sharing system and rental cars, showing that they’re not just about getting people from point A to point B but about providing a range of options for mobility and convenience. Like Uber, most of these alternatives use a dynamic pricing model, meaning fares can change based on supply and demand in a specific area at a specific time. However, they always tell you the fare upfront, so you know exactly what you’ll pay before you book. These alternatives get a commission from each ride, and this model has helped them become significant players in the ride-sharing industry.

Please note that the availability of these services may vary depending on your location. It's always a good idea to check the availability and legality of these services in your area before using them.

FAQ

How To Open A Uber Account?

To create an account on uber.com, follow these steps:

  1. Download the Uber app from the App Store or Google Play.
  2. Open the app and tap Get Started.
  3. Enter your phone number and verify it with a code sent by Uber.
  4. Enter your email address and name.
  5. Agree to the terms and conditions.
  6. Provide payment information or skip it for later.
  7. Confirm your account and start using the app.

After providing this info, an email will be sent to confirm your account registration. Once the account is confirmed, you can start using Uber. Remember, all you need is an email address and phone number to create an account. You can request a ride from your browser or from the Uber app.

Please note that this is a general process and might vary slightly based on your region and the specific version of the app you are using. If you encounter any issues during the sign-up process, it's recommended to reach out to Uber's customer support for assistance.

FAQ

Uber Return Policy?

Uber.com has a Rider Refund Policy. If a trip does not meet expectations, feedback can be shared by rating the driver in the app. If there's an error with the price or a serious issue occurred on the trip, it can be reported to the Support team. In some cases, the report may be covered by the Rider Refund Policy.

Issues should be reported within 30 days. All requests are evaluated at Uber's sole discretion, and on a case-by-case basis.

Examples of when a full or partial refund may be eligible include:

  • A fare or fee was charged in error or the trip experienced a technical issue
  • The trip price was significantly higher than the estimate shown in the app prior to booking
  • The trip was not completed within a reasonable walking distance to the requested destination
  • The intended rider did not take the trip or there are other fraud concerns

Examples of when a refund will not be eligible include:

  • An issue related to the vehicle quality or the type of vehicle dispatched for the trip
  • An issue with a driver not meeting quality expectations
  • An issue that was caused by user error
  • An on-trip delay or on-trip routing issue due to uncontrollable events

Refund requests or general complaints about the ride can be submitted to Uber’s customer service team at help.uber.com or in the app within 30 days of encountering an issue. If a refund is determined to be eligible, it should be returned to the original payment method within 3-5 business days, depending on the bank.

For Uber grocery orders, please contact Uber support to return any of the items from the order. Refunds are processed through the Uber payment profile. Returns are processed by the local store and are subject to their individual policy.

For found items, Uber tries to connect the driver with the rider to arrange a mutually convenient time and place to return the item. Returning a lost item to a rider can earn the driver an extra $20.

For package returns, Uber will return up to five packages at a time (they must each be under 30 pounds and fit comfortably in the trunk of a mid-size car). The items inside must not have a value of more than $200. A $5 flat-rate fee ($3 for Uber One members) is charged for each trip to a single postal carrier.

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